11 Jan 2016
Lin Homer, who recently became a Dame, is to resign from HMRC in April after four years at the head of the organisation and a 36-year public sector career.
Under Homer’s tenure, the HMRC saw its tax gap – the difference between the amount that should be collected and the amount that is – drop to a record low of 6.4% in the 2013/14 tax year.
Senior MPs have been fiercely critical of the organisation’s level of service, and in November 2015, the Public Accounts Committee (PAC) released a report unequivocally stating that HMRC is still failing UK taxpayers.
Noted inadequacies include failing to clamp down on £16bn of complex tax evasion and organised crime in 2015, and failing to make a single prosecution for tax evasion after the HSBC Swiss Bank affair.
In the same month, Homer apologised for HMRC’s failure to answer a quarter of the 50 million calls it receives each year.
In spite of this, Homer was praised by Chancellor George Osborne for making a “real contribution to public service modernisation and transformation”. However, the Public and Commercial Services union criticised the CEO for leaving “a department wracked by low staff morale, a highly politicised senior civil service and industrial relations the worst we have ever known.”
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