Banking: Britain’s TSB hit by another IT glitch, angering some customers
04 Sep 2018

Britain’s TSB was hit by another technology glitch on Monday, the latest since a botched IT upgrade in April resulted in one of the country’s worst banking outages.

TSB chief executive Paul Pester was criticized by lawmakers over his handling of the crisis, which has cost its Spanish parent Sabadell (SABE.MC) more than 200 million euros ($232 million) and damaged TSB’s reputation.

The outage, which the bank said hit online and mobile banking, prompted some customers to say they would switch banks.

“We’d like to apologize for any inconvenience this may cause,” a TSB spokeswoman said, adding customers were able to use their cards as normal.

A small number of customers were affected and by the middle of the day the vast majority were able to log in as normal, she told Reuters by phone.

The spokeswoman said the problems were unconnected to planned maintenance work that took place on Friday and declined to say exactly how many of the 1.9 million customers who use TSB’s digital banking services were affected.

– By Emma Rumney, Reuters, 3 September 2018.

Link to Reuters.

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