Record all your work calls at home, UK watchdog tells bankers
12 Jan 2021

Bankers must record all communications while working from home, Britain’s Financial Conduct Authority said on Friday, ending the leeway it introduced last year when the first pandemic lockdown began.

“At the start of the pandemic, if your firm moved to an alternative site or a working from home arrangement, we asked you to consider the broader control environment in view of the new circumstances,” the Financial Conduct Authority said in guidance that was updated on Friday.

“Given the extensive duration of these arrangements, we now expect you to record all relevant communications (including voice calls) when working outside the office,” it said.

Britain entered its first lockdown in March last year, and this week began a third lockdown as cases of coronavirus surged and the government told people to work from home if they can.

By Huw Jones, Reuters, 8 January 2021

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