PanOptic has given us the ability to manage customer risk in real-time. We initially implemented it to help the compliance function with customer lifecycle management but have since added an API link to enable real-time risk rating of new customers as part of a live onboarding process. We’re now planning to roll out access within the business to the first line of defence.
PanOptic made senior members of their team, on both the technical and regulatory side, available to us throughout the implementation process, and have continued to provide swift and effective customer support since then.
Connection of our underlying systems to feed live data into PanOptic, and specification and build of our data structures was completed within eight weeks. PanOptic’s API made hooking up underlying systems much easier than we’d anticipated.’